It was a smooth process for someone who's never done this before. Connie Martinez was my rep and took great care of me. She was almost always available for questions or concerns. They were there when my insurance rep came for the inspection and worked with him. They let me know what I would need to do and the process that would follow. The roof looks great, they had to replace a lot of bad spots from previous years and deal with some interesting discoveries from past repairs but they got it done in two days and left the yards looking better than when they got there. Ned (My construction overseer) did a walk through at the end of the project to point out what had been changed and why. They did the magnetic sweep of the yard and car area for lost nails too! Do not be afraid to check-in with them and ask your questions. They are very nice, professional, and seemed honest and appreciative of the opportunity to work with me. I have and would recommend their services to others.